For Nextel Members Only

Nextel is working with DocFirst to provide Temple Call Center employees with PPO Plus and PPO medical plans. Refer to i-Connect / Employee Services tab to find details about the benefits and other benefits-related information.
The PPO Network used by Nextel consists of different types of providers as noted below. By using these providers, you will receive the highest level of benefits available. However, if you choose to use a provider that is outside the network the cost to you will be greater. Select from the drop down menus below to view or print listings of these providers, or you can view or print the complete provider listing.

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Accessing these providers ensures that you will get the highest benefits available. Other features include:

Identification Cards
You will receive an identification card shortly after enrollment. You will need to show your identification card whenever you obtain health care services. This card serves as your DocFirst card for physician based services and your facility card for hospital based services. If you need a new card, you may use our online form to request a new ID card.

Emergency Situations
Immediate Situation
If you need emergency medical care, you should go immediately to the nearest emergency facility. You should contact your family doctor within 48 hours to advise him or her of your condition.

Hospital Admission
If you are admitted to a hospital during an emergency situation, you must contact your family physician and you must precertify this admission with DocFirst within 48 hours of admission.

Urgent Care Facilities
You should contact your family doctor first for all of your health care problems. If you need to visit an urgent care facility, you can do so, however your co-payment for this visit will be higher than visiting your family doctor. For any follow up care involve your Family Doctor.

If you need additional help you can email our customer service center at customercare@lbax.com or DocFirst can be reached at 1-888-883-4458, 8:00 a.m. – 6:30 p.m. Monday through Thursday, and 8:00 a.m. - 6:00 p.m. Friday, EST.

Hospital Pre-Admission Certification
Hospital Pre-Admission Certification
If you plan to be admitted to the hospital for surgery or any other procedure, you are required to call for pre-admission certification at least 7 days prior to admission. You are required to call DocFirst within the first trimester of pregnancy and within 48 hours of an emergency admission, as well. Hospital Admissions that are not pre-certified are subject to a penalty. DocFirst can be reached at 1-888-883-4458, 8:00 a.m. – 6:30 p.m. Monday through Thursday, and 8:00 a.m. - 6:00 p.m. Friday, EST.

Disease Management - Wellness Support Programs
DocFirst tries to identify high risk situations early on in the course of an illness. If you have a serious medical concern, our FutureHealth Nurse Care Managers are available to discuss your situation and provide you with options. Programs include, but are not limited to:

  • Asthma
  • Diabetes
  • Coronary Artery Disease

Many times a serious problem will be detected early on by DocFirst. You may then be contacted directly by our FutureHealth Nurse Care Managers. They offer you extra help in coping with your disease by easing administrative hassle and providing you the special services your condition may require.

FutureHealth Nurse Care Managers are trained to help coordinate the many services you may need, educate you on the specific illness or problem you may have and help you evaluate and make decisions on the proper care you should seek. All of the information that FutureHealth Nurse Care Managers receive is strictly confidential. This personalized assistance is included as part of your DocFirst plan at no extra cost. You can learn more about this service by going to myfuturehealth.net.

Maternity Program
This program provides you and your covered family members with prenatal care, educational materials and services that complement the covered maternity benefits available. All of the information that FutureHealth Nurse Care Managers receive is strictly confidential. This personalized assistance is included as part of your DocFirst Plan at no extra cost. You can learn more about this service by going to myfuturehealth.net.

Prescription Drug Coverage

Nextel provides prescription drug coverage through a Pharmacy Benefit Manager (PBM) called PharmaCare. PharmaCare allows you to receive covered drugs from selected local pharmacies and also operate a mail order drug program on your behalf. You can find more detailed information about your drug coverage in your plan’s Summary Plan Document (SPD).

If you would like to visit PharmaCare's website to find pharmacies in your area, refill mail order prescriptions on-line or view the current formulary drug list then click on the links below.

Drug Formulary Listings
Formulary Counselor

Claims Procedures

  • All medical claims should be mailed to DocFirst
  • Claims are examined and paid according to the plan
  • Some physicians will bill DocFirst directly. If your physician bills directly, payment will be made promptly
  • If your doctor requests payment from you at the time of visit, print out the claim form listed below, complete the required information and mail it to DocFirst. You will be reimbursed promptly according to the benefit schedule. Our address is DocFirst, P.O. Box 17098, Owings Mills, MD 21117.

    Nextel Claim Form - Click Here

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